Refund policy
Refund policy
We want you to love your Parrot Content gear. If something isn't right, you can return it within 30 days of delivery.
Eligible returns
- Items must be unworn, unwashed, and in their original condition with tags attached.
- Items must be returned within 30 days of the delivery date.
How to start a return Email with your order number and the item you'd like to return. We'll reply with return instructions and the address to send it to. Returns sent without contacting us first can't be accepted.
Return shipping Return shipping is paid by the customer, unless the item arrived damaged, defective, or wasn't what you ordered.
Damaged or incorrect items If your order arrives damaged or isn't what you ordered, email us within 30 days of delivery with your order number and a photo. We'll send a replacement or a full refund, including shipping.
Exchanges The fastest way to get a different item is to return the one you have and place a new order.
Refunds Once we receive and inspect your return, we'll email you to confirm. Approved refunds go back to your original payment method within 5 to 10 business days. Original shipping charges are not refunded, except for damaged or incorrect items.